Return Policy & Conditions
We are so thankful you have chosen to shop with The Branded Vaquero. We want to make your experience as convenient and effortless as possible! Our customer satisfaction is extremely important to us. We know returns are inevitable; however, we try our hardest to give detailed product descriptions and a variety of photos to fully explain each and every product! If you are unsure about an item, please contact us. We are here for you and all your questions!
Here is what you need to know about our return policy:
The Branded Vaquero is a paperless store, therefore we will not print your receipt and mail them with your package. Your receipt will be your email confirmation order, that we have a record of as well. Therefore, please do not be alarmed when you don't receive a printed receipt.
Items must be unworn with no signs of wear. Tags must still be attached. If the item has signs of wear and tear, the tags are not attached, or the item(s) are in any condition they cannot be resold, The Branded Vaquero has all rights to deny the return. If the return is denied due to any of these reasons, we will not pay to ship the item back to you.
We allow a maximum of two returns throughout a 30 day period, per customer.
Once your order leaves our facility, we are no longer responsible for the product(s).
Any lost, damaged, or stolen packages are not our responsibility and claims need to be filled with the shipping carrier.
Orders are shipped out within 1-4 business days (depending on volume of orders and if we are at a show/event).
All returns must be back to the warehouse within ten days from the date package was delivered, in order to be eligible for a FULL refund. This ten day period includes all active mail days (Monday-Saturday and not including holidays).
Online orders must be returned to the warehouse, THE EMPORIUM DOES NOT ACCEPT RETURNS OR EXCHANGES.
If purchased at THE EMPORIUM, all sales are FINAL.
STORE CREDIT ONLY will be eligible for returns received between eleven to fifteen days after receiving your item.
After fifteen days, a return is not eligible, so please don't send the item(s) back.
You are responsible to pay shipping charges to ship the item(s) back to The Branded Vaquero and we will not refund customers for the original shipping costs.
If you received free shipping, your refund will be deducted to pay for the initial shipping cost.
You may choose to receive a refund to the original payment method, or store credit.
Due to a high risk of sell out, we cannot offer exchange. If you need another size, we suggest you place a new order and send the incorrect size back for a refund.
Please state your email address, order number, reason for your return, and what type of return you would like (refund, or store credit), written inside of the package. If a package is returned without these details, action for a refund/store credit will not proceed.
Using a discount code at checkout makes your items FINAL SALE.
Jewelry & accessories are FINAL SALE. Accessories include (but are not limited to): belts, wild rags, scarfs, hats, jewelry,..etc
All clearance items are FINAL SALE.
If our policy is disregarded and jewelry, accessories, OR discounted/clearance item(s) are sent back for a return, your return will be denied. The Branded Vaquero will not pay to ship the denied item(s) back.
The Branded Vaquero
It is your responsibility to track your package and insure the item(s) are delivered for return. The Branded Vaquero will not be responsible for return attempts that don't make it in the allotted time frame.
All items purchased in store (Trade shows and Other Events) are eligible for the same 10 day return time period.
HOLIDAY RETURN POLICY:
All holiday orders placed between November 1st through December 24th will be eligible for store credit, through January 15th.
Holiday returns must be received back to the store by January 15th.
Holiday returns must include the same details inside the package, including: email address, order number, reason for your return, and what type of return you would like (refund, or store credit), written inside of the package. If a package is returned without these details, action for a refund/store credit will not proceed.
Holiday orders are not eligible for a refund, unless they are returned within the ten day period (via our regular season return policy.)
Once we receive ALL returns, we will promptly be in touch with your refund, or instructions on redeeming your store credit.
We look over every item and investigate its condition before it is shipped to you! If your item's quality is not up to our satisfaction, we will not send it out the door. We understand, however, things happen from time to time and issues may get missed. If something is not up to your satisfaction, simply email us with your order # and photos of your complaint. We will do our absolute best to make it right for you!
Our customers satisfaction is our number one goal, so if you need to issue a return or store credit, we simply ask that please do so in the allotted time provided. We are more than happy to answer any of your questions or concerns. We love to hear from you!
You can reach us through email.
Thank you for shopping with
The Branded Vaquero